Monday, April 28, 2014

VMware Tools may not install on a Windows guest OS

1) KB 1012693

My personal experience was on a Server 2003 VM (Terminal Server).  Trying to automatically update VMware Tools caused the uninstall to run but the new version never installed.  Manually running setup from the CD drive caused the installer to "hang" on "configuring VMware Tools" and then timing out after about 30 minutes claiming the Windows Installer is no longer responding.  

After speaking to VMware support, we connected to the ESXi shell and saw nothing wrong with the ISO mounting during the tools install.  There were also no issue in the VMware Tools log on the VM itself.  It just simply was not running the install all the way through.

After cancelling that and rebooting we check that there were no VMware Tools services or any Registry Keys (KB 1001354, referenced above).  I then initiated another VMware Tools install and opened a command prompt and ran setup /r.  This threw an error stating there were no VMware Tools on the system.
I then ran setup /r.  This Worked.  
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